Open your mouth...and earn a little respect!

So, I've been without heat since March sometime. Luckily, the cold has not been completely unbearable and the space heaters worked wonders. Now, they're in the process of installing a whole new unit and just in time with Summer only a month and a half away.

During the process of removing the unit, it cost me a whole in the wall and a broken Sangria Pitcher that was given to me as a gift on my bridal shower. It was displayed upon the shelves of my bar. I only noticed this a couple of days later when I knocked a piece of glass with my foot one morning and followed the trail of broken glass that led to the shattered mess. I'm 38 weeks pregnant. And I'm tired.

I immediately told my husband after my fury subsided. He said he would mention it. Do you think he did? Men! SMH!

At this point, while my new HVAC unit is being replaced, I made it a point to bring it to the installers attention. He called the hole in my wall a "scratch" until I stuck my finger in it, and when my fingertip disappeared into the HOLE it was very clear to him then and there "no sir, this is not a scratch" and like this guy's morning couldn't get worst, I showed him my broken Sangria Pitcher. He claimed he had no idea it was there. I could understand, it's all glass and easy to miss when you don't have an observing eye. He pursued to tell me that they would have to remove my entire bar, which is one with the ground and ABSOLUTELY CANNOT be "moved". That is exactly what I told him, I said: "Absolutely not! I understand your space is limited in this area, I just ask that you're a little more diligent with your work and if their is anything that needs to be moved, bring it to my attention first and foremost.

I thought we had settled this until one of his assistants walked through my door and wiped his dirty, muddy boots on my new carpet I put at the door's entrance. "You're kidding right?" The men exchanged a few words in Spanish and thanks to my French speaking background, gathered that they needed to be careful with today's job at MY house.

In conclusion, here are a few things you need to know when talking to people. In the end, it's not just what you're saying...but how you're saying it:
*Don't be too desperate and clingy and entitled;
*Don't play dumb. Just be straight forward. Show them you know whats up;
*Don't be too nice, but...
*Don't be rude.

 

 

My "scratch" and shattered Sangria Pitcher

 

 

Damn right you're going to lay that cardboard down trailing to my HVAC room!